How can we help?

Restore a purchase

Open Shop → Premium. Purchases restore automatically at launch; you can also tap Restore purchases. Make sure the device is signed into the same Google account that bought the item. Both offers are one-time purchases, not subscriptions.

My gold or cars disappeared

Car Bang stores progress locally on the device. Uninstalling the game, clearing Android app storage or switching devices starts a fresh garage. Reinstalling with the same store account restores premium entitlements, not gold or cars. If progress vanished without clearing data, email us before reinstalling again.

An ad did not load or did not pay

Rewarded ads depend on network availability and ad inventory. If an ad fails, closes early or has no fill, the reward is not granted and your existing progress is unchanged. Try again later or continue playing; no ad is required to progress.

Change ad consent

Open Shop → Premium → Privacy options when that entry point is available in your region. You can also reset or delete your advertising ID in Android settings.

Daily and offline rewards

Daily rewards use your local calendar day. Offline gold is 20% of your deployed cars' normal rate, capped at six hours. Team Gold Rush never applies to offline income.

Report a bug or request a feature

Email support@carbang.app with:

• Device model and Android version
• App version (visible in Google Play)
• What happened and what you expected
• A screenshot if possible

We usually reply within a few business days. For purchase problems, also check Google Play's order history and refund tools.

Privacy and terms

Read the Privacy Policy and Terms of Use.